Privacy Statement – iDtools.eu

Last updated: 21-01-2026

1. Who we are

This Privacy Statement applies to the use of the website idtools.eu and the services offered through this website.

Data controller:
iDtools International BV
Minervum 7290 D, NL-4817 ZM Breda, The Netherlands
Chamber of Commerce (KvK): 59444169
VAT: NL853489257B01
Email: info@idtools.eu
Phone: +31 (0) 88 060 65 00

2. Personal data we process

Depending on how you use the website, we may process the following categories of personal data:

A. When you use contact/quote/dealer/service forms

  • Name, company name (if provided)

  • Email address, phone number

  • Content of your message/request

  • Where relevant: purchase date, serial number, and information about defects/returns (warranty & returns)

B. When you place orders and/or create an account (if applicable)

  • Billing and shipping details

  • Order details and payment status (full card details are not processed by us; these are typically handled by the payment provider)

  • Account details (such as login/email)

C. Technical data

  • IP address (to the extent necessary for security/logging)

  • Device and browser data, log files

  • Cookie data (see section 10)

3. Why we process your personal data (purposes) and legal bases

We only process personal data where a GDPR legal basis applies.

  1. Handling your contact request, quote request, or dealer/service request

    • Purpose: responding to and following up on requests, and related administration

    • Legal basis: legitimate interests (customer communications) and/or consent where you explicitly provide it via a form

  2. Performance of a contract (orders/delivery/returns/warranty)

    • Purpose: order processing, delivery, returns and warranty handling

    • Legal basis: necessary for the performance of a contract

  3. Legal obligations

    • Purpose: accounting, tax retention requirements, consumer law obligations (e.g., withdrawal rights)

    • Legal basis: compliance with a legal obligation

  4. Security and prevention of misuse

    • Purpose: securing the website and systems, fraud prevention

    • Legal basis: legitimate interests

  5. Marketing/newsletters (only if applicable)

    • Purpose: informing you about products/updates

    • Legal basis: consent (opt-in) and/or legitimate interests for limited B2B communications, depending on the situation

    • Opt-out: you can unsubscribe at any time via the unsubscribe link or by contacting us

4. Sharing your personal data with third parties

We only share personal data where necessary for the purposes described above, for example with:

  • IT and hosting providers (hosting, maintenance, email)

  • Logistics providers for shipping/returns (e.g., MyParcel/PostNL depending on your shipment)

  • Payment service providers (depending on the payment method selected)

  • Professional advisers (e.g., accountant) where required for legal obligations

Where third parties process personal data on our behalf, we enter into data processing agreements where required.

5. Transfers outside the EEA

If a service provider processes personal data outside the European Economic Area, we ensure appropriate safeguards (for example, Standard Contractual Clauses) in accordance with the GDPR.

6. Retention periods

We do not keep personal data longer than necessary:

  • Contact/quote/dealer/service requests: typically up to 24 months after completion (unless longer retention is required due to ongoing correspondence or a dispute)

  • Order and invoice data: typically 7 years in line with tax/accounting retention obligations

  • Warranty/return data: for the duration of the warranty/handling period and thereafter as needed for evidence and dispute resolution

7. Your rights

Under the GDPR, you have the following rights:

  • Right of access

  • Right to rectification

  • Right to erasure

  • Right to restriction of processing

  • Right to data portability (where applicable)

  • Right to object to processing based on legitimate interests

  • Right to withdraw consent (with effect from the moment of withdrawal)

You can submit requests via info@idtools.eu. We may ask for identification (for verification purposes only) to prevent misuse.

8. Security

We implement appropriate technical and organizational measures to protect personal data, such as access controls, encryption where appropriate, and secure communications/updates.

9. Complaints

If you have a complaint, we prefer that you contact us first via info@idtools.eu. You also have the right to lodge a complaint with the relevant supervisory authority (in the Netherlands: the Dutch Data Protection Authority).

10. Cookies and similar technologies

Our website may use cookies for:

  • Functional cookies (necessary for website functionality, e.g., shopping cart/session)

  • Preference cookies (optional)

  • Analytics/marketing cookies (optional; only with consent where applicable)

Recommendation: publish a separate Cookie Notice (including a cookie overview, purposes, retention periods, and vendors) and use a cookie banner/consent tool so that non-essential cookies are only placed after opt-in.

11. Changes

We may update this Privacy Statement from time to time. The most current version is always available on idtools.eu. We indicate the “Last updated” date at the top of this page.