Warranty and Returns
Returns at iDtools International BV
iDtools International BV supplies the best induction tools. Did you unexpectedly order the wrong product from us or are you not satisfied? If so, you can return the product free of charge under certain conditions:
- The article must be in its original packaging.
- The article must be unused and undamaged.
- The item must be returned within the statutory period of 14 days.
All our products are shipped in cooperation with MyParcel, a division of PostNL. At iDtools we use a statutory cooling off period of 14 days and this period starts immediately after receipt of your product. If you have any questions or complaints about the product or would like additional information about the return process, please let us know. We will contact you directly to find out how we can help you with this.
If your iDuctor does not function anymore, we will do everything we can to ensure that this inconvenience is remedied as soon as possible. If the iDuctor of iDtools International BV is defective within the warranty period of 12 months, you will receive a new device after receipt of the defective device by your dealer or iDtools International BV. In order to claim replacement under warranty, you must fill in this request for return with authorization.
How do you start the return process?
Please contact us to start the return process by filling in your details in the form below.